Terms and Conditions
These Terms and Conditions apply to purchases made through the online store www.vizardi.sk. They further specify the rights and obligations between the seller, in this case NEDES, s.r.o. (hereinafter referred to as the “Seller”), and the buyer/consumer.
Registered office address of the company:
Operator: NEDES, s.r.o.
Address: Hlavná 35, 919 21 Zeleneč, SLOVAKIA
Company ID (IČO): 46257691
Tax ID (DIČ): 20232295054
VAT ID (IČ DPH): SK20232295054
Registered in: Commercial Register of the District Court Trnava, Section: Sro, File No.: 27761/T
IBAN: SK75 0200 0000 0029 0603 9154
Address for receipt and dispatch of goods:
NEDES, s.r.o., Suchovská 12, 917 01 Trnava, SLOVAKIA
Contact:
Phone: +421 907 263 473
E-mail: info@vizardi.sk
Business hours: 7:30 a.m. – 3:30 p.m.
Product and Pricing Information
The product and pricing information provided by the Seller is binding, except in the case of an obvious error. Prices are presented inclusive of all taxes (e.g., VAT) and fees, excluding delivery costs.
A condition for ordering goods through the e-shop is the provision of an accurate delivery address and contact details (e.g., email and phone number). We will inform you about your order via email, and the phone number will be used in case the courier company is unable to reach you at the specified address on the delivery day. Registered users also have repeated access to their orders and may receive information about new products and special offers.
The Buyer will receive the goods at the price valid at the time of placing the order. The price stated on the invoice is rounded to three decimal places, and the total invoice amount is rounded to two decimal places using standard rounding rules. The tax document (invoice) will be enclosed with the ordered goods in accordance with the applicable VAT regulations.
Promotional prices are valid while stocks last or for a specified period of time, and only when the quantity of promotional goods is stated.
Payment Terms
We accept the following payment methods:
Cash on Delivery (COD):
Payment for the ordered goods is made in cash directly to the courier company upon receipt of the goods by the customer. No additional COD fee is charged to the Buyer. Payment to the courier can be made in cash or by credit/debit card.
Card Payment:
via the CardPay payment gateway: After submitting the order, the Buyer will be redirected to an online card payment page to complete the transaction. Upon delivery of the shipment, the Buyer only confirms receipt of the goods and makes no further payment.
Money transfers are carried out through Tatra banka, a.s. Sensitive data entered into the online banking system is protected by the banks’ payment gateways and is not accessible to payment processors or any other third parties.
The ordered goods include instructions for use, where required by the nature of the product.
Confirmation of the content of a contract concluded in a form other than written form, which shows deviations from the actually agreed content of the contract, shall have no legal effect.
Acceptance of unsolicited performance by the Buyer does not constitute acceptance of an offer.
The goods remain the property of the Seller until accepted by the Buyer. The risk of damage to the goods passes to the Buyer upon receipt of the goods.
The Seller does not charge any additional fees depending on the above-mentioned payment methods.
In accordance with the Act on Registration of Sales, the Seller is obliged to issue a receipt to the Buyer. At the same time, the Seller is required to register the received payment with the tax authority online; in the event of a technical failure, no later than within 48 hours.
Acceptance of an offer with an amendment or deviation shall not be considered acceptance of the offer.
Photographs shown on the store’s website are for illustrative purposes. In most cases, product photos correspond to reality.
The Seller provides instructions for use in electronic form prior to the conclusion of the contract.
Delivery of Goods
The Seller shall deliver the goods to the Buyer in full within 3 working days from confirmation of payment of the order, or in the case of cash-on-delivery orders, unless a different delivery period is specified for a particular product. If a product is marked “in stock,” the Seller will dispatch it no later than within 2 working days. The Buyer is obliged to accept and pay for the goods. The Buyer is advised to inspect the goods as soon as possible upon receipt, preferably within 24 hours of delivery.
Documents related to the goods are included in the package.
At the Buyer’s request, the Seller shall confirm in writing the extent and duration of its obligations arising from defective performance and the manner in which the Buyer may exercise the related rights.
Delivery Methods
1 / DOOR-TO-DOOR PARCEL:
The Buyer will receive the goods from the courier company during working hours. The courier will contact the Buyer by phone in advance.
The following applies to this delivery method: The ordered goods will be delivered to the customer within 2 working days from receipt of the order (or after payment has been received) via a courier company. The order must be submitted by 1:00 p.m. on the given working day in Slovakia. Otherwise, it is considered as submitted on the next working day, and the 2 working days will be calculated from the following working day.
Delivery cost (including VAT)
|
End customers (B2C) |
Wholesale (B2B) |
||
|
0€ - |
Postage & packaging – free |
0€ - 48€ |
Postage & packaging – 10€ |
Gifts with Purchase
The seller may condition a promotional gift on a purchase exceeding a certain order value. Shipping costs or any fees for the selected payment method are not included in this amount.
Gifts are not covered by a statutory warranty. During the promotion period, if a gift is not functional, we will attempt to provide the customer with a replacement gift; however, standard warranty periods do not apply to gifts, and they cannot be claimed after the promotional campaign ends. If the customer withdraws from the contract within 14 days without stating a reason (and not due to a defect in the goods), they are obliged to return the gift together with the returned goods. If the gift is not returned, the credited amount will be reduced by the selling price of the unreturned gift.
To satisfy as many customers as possible and prevent speculative purchases, we reserve the right to limit the number of identical gifts sent to one person.
Order Cancellation and Withdrawal from Contract
The buyer may withdraw from the contract within 14 days of receiving the goods or the last part of the delivery, regardless of the method of receipt or payment. This period is intended to allow the buyer to familiarize themselves with the nature, characteristics, and functionality of the goods to a reasonable extent.
The buyer is also entitled to withdraw from the contract at any time before the goods are delivered.
The buyer must send or deliver the notice of withdrawal to the seller within the 14-day period (address: NEDES, s.r.o., Suchovská 12, 91701 Trnava; email: info@vizardi.eu). The buyer does not need to state a reason for withdrawal. To process the request, a form must be completed, available HERE.
The goods must be sent no later than 14 days from the date of withdrawal or together with the withdrawal notice. We recommend insuring the shipment against possible damage or loss during transport. Please do not send cash-on-delivery shipments; such shipments will not be accepted.
The seller is obliged to refund the full amount paid for the goods within 14 days of withdrawal from the contract. No later than within the same period, the buyer must send or deliver the purchased goods to the seller. The goods should be returned complete (not cash-on-delivery), preferably in the original packaging, and must not show signs of wear or damage. The buyer bears the cost of returning the goods.
The seller is not obliged to refund the received funds before the buyer returns the goods or proves that the goods have been sent back.
If the returned goods are damaged due to the buyer’s breach of obligations, the seller is entitled to claim compensation for the reduced value of the goods and deduct it from the refunded amount.
The seller may withdraw from the contract at any time before delivery if, due to reasons on the part of third parties, they are objectively unable to deliver the goods within a reasonable period and/or if it is proven that the buyer previously breached a contract concluded with the seller.
The seller also informs the buyer that the contract is not concluded if there are justified doubts about the buyer’s true identity or in the case of obvious errors in the information provided about the goods or the price.
Rights and Obligations Arising from Defective Performance
Quality upon Receipt
If the received goods have defects (e.g., they lack agreed or reasonably expected characteristics, are not suitable for their usual or agreed purpose, are incomplete, their quantity, size, weight, or quality does not correspond to other legal, contractual, or pre-contractual parameters), these are considered defects for which the seller is responsible.
The buyer may assert, within two years of receipt of the goods, a claim for free removal of the defect or a reasonable price reduction. If the nature of the defect does not make it disproportionate (especially if the defect cannot be remedied without undue delay), the buyer may request delivery of new goods without defects or new components without defects if the defect concerns only that part.
If repair or replacement is not possible, the buyer may withdraw from the contract and request a full refund of the purchase price.
During the first six months after receipt, it is presumed that the defect already existed at the time of receipt.
The seller is not obliged to satisfy the buyer’s claim if they prove that the buyer knew about the defect before receipt or caused it themselves.
In the sale of used goods, the seller is not responsible for defects corresponding to the degree of prior use or wear. For products sold at a reduced price, the seller is not responsible for defects for which the lower price was agreed. In these cases, the buyer has the right to a reasonable discount instead of replacement.
Statutory Rights for Defects
The seller is liable for defects that occur after receipt of the goods within a 24-month warranty period or within the period of usability stated in the advertisement, on the product packaging, or in the enclosed instructions. For selected goods, the seller undertakes to offer the buyer an extended contractual warranty.
Within this period, the buyer may file a complaint and, at their discretion, in the case of a defect constituting a material breach of contract (regardless of whether the defect is remediable or non-remediable), request:
- removal of the defect by delivery of new goods without defects or delivery of missing goods;
- free removal of the defect by repair;
- a reasonable discount from the purchase price; or
- a refund of the purchase price by withdrawing from the contract.
A material breach of contract is one that the breaching party knew or should have known at the time of concluding the contract would have caused the other party not to enter into the contract had they foreseen the breach.
In the case of a defect constituting a non-material breach of contract (regardless of whether the defect is remediable or non-remediable), the buyer is entitled to have the defect remedied or to receive a reasonable discount from the purchase price.
If a remediable defect occurs repeatedly after repair (a third complaint for the same defect or a fourth complaint for different defects), or if the goods have a greater number of defects (at least three defects occurring simultaneously), the buyer may request a discount from the purchase price, replacement of the goods, or withdraw from the contract.
The seller is not liable for defects caused by normal wear and tear or failure to follow the instructions for use.
Complaint Handling
The buyer is obliged to file a complaint with the seller or a designated repair service provider without undue delay after discovering the defect. If submitted in writing or electronically, the buyer should include their contact details, a description of the defect, and the requested method of complaint resolution.
The complaint form is available for download HERE and must be sent together with the goods.
The buyer must inform the seller which right they have chosen when notifying the defect, or without undue delay after notification. A change of choice without the seller’s consent is only possible if the buyer requested repair of a defect that later proves to be irreparable.
If the buyer does not choose their right in the case of a material breach of contract in time, they shall have the same rights as in the case of a non-material breach of contract.
The buyer is required to prove the purchase of the goods (preferably with a proof of purchase). The time limit for processing the complaint runs from the moment the complaint is filed (notified). The buyer shall deliver the goods to the seller or to the designated repair location simultaneously with or after filing the complaint. The goods should be properly packaged during transport to prevent damage, and must be clean and complete.
The seller is obliged to decide on the complaint immediately, or to inform the buyer if an expert assessment is required. The seller must notify the buyer of the need for an expert assessment within this period. The complaint, including removal of the defect, must be resolved without undue delay, no later than 30 days from the date it was filed, unless a longer period is agreed upon in writing with the buyer. After this period expires, the buyer has the same rights as in the case of a material breach of contract. The usual complaint processing time is 10 days.
NEDES, s.r.o. reserves the right to reject a complaint if the returned goods and/or their components are contaminated or do not meet basic hygiene requirements for safe handling.
If the seller refuses to remedy the defect, the buyer may request a reasonable price reduction or withdraw from the contract.
The warranty period is extended by the time from filing the complaint until its resolution or until the time the buyer was obliged to collect the goods. If the goods or a part thereof are replaced, the seller’s liability applies as if it were a purchase of new goods or a new part.
If online tracking of the complaint status is not available, the seller undertakes to inform the buyer of the complaint resolution by email or SMS, according to the buyer’s request.
The costs of transporting the claimed goods are not covered by NEDES s.r.o. All transport costs from the consumer to the seller are borne by the buyer in accordance with Directive 2011/83/EU on consumer rights.
Who We Share Personal Data With and for What Purpose
Shipping companies:
In order to deliver goods to you, we provide the shipping company with your first name, last name, address, phone number, and email address. The shipping company does not use your data for any other purpose.
Payment gateway:
For payment methods such as “bank transfer” or “card payment,” we use a payment gateway to which we provide your email address in case we need to inform you about an unsuccessful payment. The payment gateway does not use your data for any other purpose.
E-shop forms:
We use various forms on our e-shop, such as a Contact Form. In these forms, we require only the data necessary, for example, to communicate with you. We do not use this data for any other purpose.
User Account
Each user has the option to register. Registration allows the user to place orders more quickly thanks to pre-filled billing and delivery details. As part of registration, the user may receive several additional benefits, such as:
- email notifications about product discounts, special offers, and other promotions;
- email notifications about an unfinished order or additional information about products you are interested in;
- other possible benefits that will be communicated on the login/registration page (e.g., a gift with purchase, discount coupon, etc.).
Based on registration on the website, the buyer can access their user interface. From this interface, the buyer can order goods (hereinafter referred to as the “user account”). The buyer may also order goods without registration directly through the e-shop web interface.
When registering on the website and when ordering goods, the buyer is obliged to provide accurate and truthful information. The buyer must update the information in the user account whenever there is any change. The information provided by the buyer in the user account and when ordering goods is considered correct by the seller.
Access to the user account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access their user account. The buyer is not authorized to allow third parties to use the user account.
The seller may cancel the user account, particularly if the buyer has not used the account for more than two years or if the buyer breaches their obligations under the purchase contract (including the terms and conditions).
The buyer acknowledges that the user account may not be available continuously, especially with regard to necessary maintenance of the seller’s hardware and software or that of third parties.
The buyer has the right to request cancellation of registration. Upon cancellation, the account will be deleted along with the order history and all settings associated with the account.
Consumer Dispute Resolution
If a consumer is not satisfied with the way the seller has handled their complaint, or believes that the seller has violated their rights, they may contact the seller with a request for remedy. If the seller responds negatively to the request or does not respond within 30 days from the date it was sent, the consumer has the right to file a proposal to initiate alternative dispute resolution pursuant to Section 12 of Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes and on Amendments to Certain Acts.
The competent body for alternative dispute resolution with the seller NEDES, s.r.o. is the Slovak Trade Inspection (SOI), which can be contacted at: Central Inspectorate of SOI, Department of International Relations and ADR, Prievozská 32, P.O. Box 29, 827 99 Bratislava, or electronically at ars@soi.sk
Consumers may also use the online dispute resolution platform available at: http://ec.europa.eu/consumers/odr/
Alternative dispute resolution is only one of the options for out-of-court settlement of disputes that consumers may use when resolving a dispute with the seller.
Consumers may also resolve disputes through consumer arbitration proceedings pursuant to Act No. 335/2014 Coll. on Consumer Arbitration Proceedings and on Amendments to Certain Acts, or through a mediator pursuant to Act No. 420/2004 Coll. on Mediation and on Amendments to Certain Acts, as amended.
Professional Advice
NEDES, s.r.o. regularly reviews and updates the information on its e-shop. Despite this, some information—especially product details—may occasionally be incorrect, for example due to typographical errors. We apologize in advance for any such errors and appreciate being informed about them.
Product photos displayed in the online store are for illustrative purposes only. In most cases, the product images correspond to reality.
When purchasing a product, always read the product manual carefully.
Declarations of Conformity for individual products are provided upon request only.
If you have any technical questions about our products, we will be happy to assist you. To speed up and simplify the handling of your inquiry, please include the “product number” or “general product number” of the specific item. You can contact us with your questions at info@vizardi.eu
NEDES, s.r.o. reserves the right to change information and technical specifications on this e-shop.
Other Provisions
For the purposes of these Terms and Conditions, the buyer is considered a consumer, meaning a natural person who, unlike the seller, does not act within the scope of their business activity or independent profession when concluding and performing the contract.
For the purposes of these Terms and Conditions, the seller is considered an entrepreneur who, unlike the buyer, acts within the scope of their business activity or independent profession when concluding and performing the contract.
Take-Back of Electrical Equipment
Electrical equipment, electronic waste, batteries, and accumulators must not be disposed of together with mixed municipal waste. They must be taken to designated collection points, such as recycling centers or official take-back locations.
These devices and waste materials will be further processed and reused in the production of new equipment. Hazardous and harmful substances contained in such equipment and waste may harm the environment or human health.